Welcome to our Solihull Approach e-packs FAQ guide! Whether you’re new to this platform or facing technical issues, we’ve got you covered. Explore troubleshooting tips and insights to make the most of your experience. Let’s get started!
We have created a document to share some background on why we began to develop e-versions of our resources.
There could be several reasons for this issue, including browser compatibility, network restrictions, or incorrect URL access. Ensure you’re using a supported browser and that the URL provided is correct.
Locklizard Web Viewer works best with modern browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. Make sure your browser is up to date.
This message indicates that the document has reached its expiry date and is no longer accessible. Contact us to request access or an extension if needed.
Locklizard Web Viewer generally doesn’t require plugins or extensions. If you are being prompted, ensure that you are accessing the document through the correct link and that your browser is supported.
Try refreshing the page, clearing your browser cache, and ensuring your browser is up to date. If the problem persists, try accessing the document in a different browser.
This error suggests that the document link might be incorrect or the document has been removed. Verify the link and contact us if the issue continues.
Yes, Locklizard Web Viewer supports mobile devices. Ensure you are using a compatible mobile browser like Chrome or Safari and that your device software is up to date. However, you can only be signed in on one device at a time, so make sure you’re signed out on other devices first.
This message indicates that you do not have the required permissions to view the document. Contact us to ensure you have the necessary access rights.
This error might be due to network issues. Check your internet connection, try refreshing the page, or access the document at a different time. If the issue persists, contact your IT department to see if there are any network restrictions.
If you are having trouble with the Web Viewer, we can provide you with access to download the Locklizard Safeguard PDF Viewer application. However, please note that similar restrictions might apply. Contact us for further assistance.
For optimal performance, ensure your browser and device are up to date, avoid running multiple heavy applications simultaneously, and use a stable internet connection.
For additional support, please contact us at solihull.approach@uhb.nhs.uk or 0121 296 4448 (Mon-Fri, 9am-5pm). We’re here to assist you with any issues you may have.
A PDC file is a protected PDF file created by Locklizard. It contains encrypted content that can only be opened with Locklizard Safeguard PDF Viewer, ensuring that only authorised users can access and view the document.
There could be several reasons, including license issues, software installation problems, or document permissions. Ensure you have the correct license and that the software is properly installed.
You should receive your license via email. To register it, click on the ‘Your Name License’ link and select ‘Open with Safeguard Viewer’. A message dialog will confirm successful registration.
This error may occur if the license is incorrect or expired. If problems persist, contact us for a new license.
Try restarting your computer, updating the software to the latest version, and ensuring your operating system is up to date. If the issue persists, reinstall the software.
Ensure that you have the latest version of Locklizard Safeguard PDF Viewer. If the problem continues, try re-downloading the PDC file. Contact us if the issue remains unresolved.
This message indicates that the document has passed its expiration date set by the provider. Contact us to request extended access.
This error means you do not have the necessary permissions to view the document. Verify your permissions with us or ensure that your license covers the document.
Locklizard Safeguard PDF Viewer is primarily designed for Windows. For Mac users, Locklizard provides a separate viewer. Linux users may need to use alternative methods or virtual machines.
Yes, once the document is opened and cached in the viewer, you can access it offline. Ensure you open the document while online to cache it first.
We may have restricted printing or copying to protect the content. These restrictions are set by us and cannot be altered by the viewer software.
Ensure your system meets the minimum requirements, which typically include a modern Windows operating system, sufficient RAM, and available disk space. Check the Locklizard website for detailed specifications.
Visit the Locklizard website to download the latest version of the software. Follow the installation instructions to update your current version.
For additional support, please contact us at solihull.approach@uhb.nhs.uk or 0121 296 4448 (Mon-Fri, 9am-5pm). We’re here to assist you with any issues you may have.
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